Location: Orlando, FL
Job ID: 28787BR
Department: Pharmacy Operations
Working Hours: Monday - Friday, varied hours
Pay Frequency: Weekly
Date Posted: Jun 05, 2024
$39 - 54k
Hybrid
Full Time - Regular
Description
This position will serve as a patient advocate for all Specialty Pharmacy patients. The Specialty Patient Care Coordinator will help the patient navigate through the complex journey which entails both clinical support and financial assistance. Specialty Pharmacy prescriptions require a level of care and attention above and beyond non-specialty prescriptions. These prescriptions are generally very expensive, may require special handling and have specific administration requirements. The Specialty Patient Care Coordinator will work with the patient, prescriber, payer and the Specialty Pharmacy team to ensure the patient receives their medication in a timely fashion and has all of the support required to achieve the desired therapeutic outcome.
Publix Specialty is a closed-door pharmacy located in Orlando delivering premier customer service. Publix Specialty Pharmacy provides services for disease states treated with high-touch/high-cost medications, including immunology, multiple sclerosis, and cancer, offering dedicated support. Our team works directly with prescribers and insurance providers to keep costs low, delivers medication right to our customers’ door, and provides dedicated patient care support to help navigate treatment.
Responsibilities include:
- Providing phone and on-line support for patients, prescribers, insurance companies, and retail pharmacies, ensuring a specialty pharmacy patient receives and takes their medicine
- Entering the patient information including name, date of birth, insurance information, allergies and medication history into our therapy-specific patient assessment software (TherigySTM)
- Maintaining telephone communication with patients, local Publix pharmacies, prescribers, and others in the Central Pharmacy and RBU to ensure quick delivery of the patient’s specialty prescriptions
- Making monthly follow-up calls to patients to assess compliance with drug therapy, identify any barriers to patient adherence, and facilitate discussions with the Clinical staff to help the patient overcome barriers and process refills
- Supporting the Department Manager
Required Qualifications
- High School diploma or its equivalent
- 1 year experience working in a specialty, retail, or central pharmacy
- Registered with (or able to be registered with) the State of Florida as a “technician in training.” Must become a state certified technician within 6 months of hire.
- Excellent phone skills including effective oral communication and listening skills
- Ability to:
- Multitask
- To communicate effectively and professionally in a written format
- Knowledge of:
- Insurance billing methods and specialty pharmacy operations
- Prescription Processing software, Patient Clinical Assessment software, and Pharmacy Management System software
- Basic skills in Microsoft Office
- Willingness to work a flexible schedule, including nights
Preferred Qualifications
- Bachelor’s degree (BS or BA) in a healthcare or business related field
- 2+ years’ experience in a specialty pharmacy or other related healthcare call center environment and/or experience as a lead technician
- Certifications within the specialty pharmacy industry
- Knowledge of:
- Practices and procedures commonly used in a call center or customer service environment
- Specialty Pharmacy Accreditation Standards (i.e. URAC)
- Pharmacy and healthcare laws, rules, and operating policies and procedures (ex. HIPPA)
- Advanced skills in Prescription Processing software, Patient Clinical Assessment software, and Pharmacy Management System software
- Intermediate skills in Microsoft Office
Benefits
- Employee stock ownership plan that contributes Publix stock to associates each year at no cost
- An opportunity to purchase additional shares of our privately-held stock
- 401(k) retirement savings plan
- Group health, dental and vision plans
- Paid Time Off
- Paid Parental Leave
- Short- and long-term disability insurance
- Tuition reimbursem*nt
- Free hot lunches (buffet-style) at facilities with a cafeteria
- Visit our website to see all of our benefits: Benefits – Jobs (publix.com)
Year End Bonus
To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week’s pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks’ pay.
Additional Information
Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.
Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.
Please note that Publix will not sponsor any hire for this position for a visa or permanent residence.
