Wed_Santa
972 posts Member
April 24, 2024 9:29PM
Just getting going in a new attack round in GAC when the game forced a restart - after about half a dozen failed attempts to reload it flashed a message about server maintenance. I’m guessing this will cost me the round but it’s also spectacularly bad timing CG. Poor show.
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Zax9999
62 posts Member
April 24, 2024 9:31PM
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Same lol. Luckily i think I’ve already won but HORRIBLE timing
Ragnarok_COTF
1789 posts Member
April 24, 2024 9:31PM
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Did you not get the warning message about the incoming update that the rest of us got?
I agree that CG shouldn't push updates during a live GAC/TW round, but we were given a heads up with an in-game message.
https://swgoh.gg/p/274698338/
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Zax9999
62 posts Member
April 24, 2024 9:32PM
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I was in fact not given this message
April 24, 2024 9:32PM edited April 24
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I didn’t spot it - but it looks like it’s more than just the update :
https://forums.galaxy-of-heroes.starwars.ea.com/discussion/269812/loading-issue-with-update#latestEdit: I did get an in game message yesterday and an update earlier today (but a few hours ago). I suppose I’d assumed the worst was past. More fool me
NatureBoy0713
63 posts Member
April 24, 2024 9:33PM
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Ragnarok_COTF wrote: »
Did you not get the warning message about the incoming update that the rest of us got?
I agree that CG shouldn't push updates during a live GAC/TW round, but we were given a heads up with an in-game message.
I didn’t get any message at all today in game. I was about to go make attacks so I missed the torpedo but they’ve gotta stop pushing updates during live rounds.
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wharfrat70
19 posts Member
April 24, 2024 9:34PM
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Got message that I needed to restart. Waited 15 min. Restarted. Entered GAC. Beat one opponent squad. Got "server maintenance" message. Restarted. 1 loss, the team I used is spent. Awesome. Yes I got the message, I logged out when it said to log out, I logged back in and it appeared fine.
Ragnarok_COTF
1789 posts Member
April 24, 2024 9:37PM
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It sounds like many people didn't get the message. Super lame on CG's part, above the poor choice of when to push the update in the first place.
wharfrat70 wrote: »
Got message that I needed to restart. Waited 15 min. Restarted. Entered GAC. Beat one opponent squad. Got "server maintenance" message. Restarted. 1 loss, the team I used is spent. Awesome. Yes I got the message, I logged out when it said to log out, I logged back in and it appeared fine.
For your knowledge, that is not how updates work. They rarely start the moment mentioned in the message. I usually just wait until the game client forces a restart on me. If my client was already closed, then I wait even longer to make sure I've gotten the update before doing anything important.
Again, the onus shouldn't be on you, but it is, so adapt or die, I guess.
https://swgoh.gg/p/274698338/
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Notthatguyfrombefore
1074 posts Member
April 24, 2024 9:39PM
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For whatever reason, this is the day CG update, and there’s a looooong track record of them causing issues for GAC rounds. Do we not just assume there’ll be problems every time? I know some people can’t wait (time zones and RL etc) but at this point if you’re choosing to attack just after an update and have the option to wait it seems overly optimistic, if not foolhardy. I did one attack before the update just to make sure I get the rewards. I’m leaving the rest at least 12 hours to see the fallout.
Account started June 2020. 100% FTP. 8.2m GP. JMK, JML, SLKR, and SEE. Exe and Levi. Ally code 117-269-921. Swgoh.gg
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wharfrat70
19 posts Member
April 24, 2024 9:43PM
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Ragnarok_COTF wrote: »
It sounds like many people didn't get the message. Super lame on CG's part, above the poor choice of when to push the update in the first place.
wharfrat70 wrote: »
Got message that I needed to restart. Waited 15 min. Restarted. Entered GAC. Beat one opponent squad. Got "server maintenance" message. Restarted. 1 loss, the team I used is spent. Awesome. Yes I got the message, I logged out when it said to log out, I logged back in and it appeared fine.
For your knowledge, that is not how updates work. They rarely start the moment mentioned in the message. I usually just wait until the game client forces a restart on me. If my client was already closed, then I wait even longer to make sure I've gotten the update before doing anything important.
Again, the onus shouldn't be on you, but it is, so adapt or die, I guess.
Right - that's precisely what I did - waited til it told me client needed to be restarted. Then I force closed, Then I waited 15 min. Then I launched. Then I went around a bunch of screens with no issues. Then I attacked. Then I got the server maintenance message again. The assumption, 15 min after a forced restart, when I don't get any popups when switching screens, is that the game is ready to go again. Anyway yeah, client forced me to close AND I waited. It's a cluster.
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DarthPhoib
4 posts Member
April 24, 2024 9:52PM
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Notthatguyfrombefore wrote: »
at this point if you’re choosing to attack just after an update and have the option to wait it seems overly optimistic, if not foolhardy.
Or, and this might be a radical thought, CG doesn't plan updates during times people are especially inconvenienced when there is an outage.
Such stuff isn't rocket science. CG can plan their processes, updates and events so they don't happen together. Tens of thousands of other companies do that too. It's not new. They just have to follow established industry standards. And if they can't, they should hire people to teach them how to do it.
Notthatguyfrombefore
1074 posts Member
April 24, 2024 9:58PM
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DarthPhoib wrote: »
Notthatguyfrombefore wrote: »
at this point if you’re choosing to attack just after an update and have the option to wait it seems overly optimistic, if not foolhardy.
Or, and this might be a radical thought, CG doesn't plan updates during times people are especially inconvenienced when there is an outage.
Such stuff isn't rocket science. CG can plan their processes, updates and events so they don't happen together. Tens of thousands of other companies do that too. It's not new. They just have to follow established industry standards. And if they can't, they should hire people to teach them how to do it.
Right, I’m not saying CG can’t do better, but they’re clearly choosing not to. Either because they don’t want to, or because they don’t care, outcome is the same. What players can do is choose to play the game within the parameters given.
CG announce a big update during a GAC attack phase => don’t attack immediately after the update. They’re bound to have gotten something wrong. Players at this point, given CGs track record, who do so are not learning from the past.
Account started June 2020. 100% FTP. 8.2m GP. JMK, JML, SLKR, and SEE. Exe and Levi. Ally code 117-269-921. Swgoh.gg
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Ragnarok_COTF
1789 posts Member
April 24, 2024 11:02PM
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wharfrat70 wrote: »
Ragnarok_COTF wrote: »
It sounds like many people didn't get the message. Super lame on CG's part, above the poor choice of when to push the update in the first place.
wharfrat70 wrote: »
Got message that I needed to restart. Waited 15 min. Restarted. Entered GAC. Beat one opponent squad. Got "server maintenance" message. Restarted. 1 loss, the team I used is spent. Awesome. Yes I got the message, I logged out when it said to log out, I logged back in and it appeared fine.
For your knowledge, that is not how updates work. They rarely start the moment mentioned in the message. I usually just wait until the game client forces a restart on me. If my client was already closed, then I wait even longer to make sure I've gotten the update before doing anything important.
Again, the onus shouldn't be on you, but it is, so adapt or die, I guess.
Right - that's precisely what I did - waited til it told me client needed to be restarted. Then I force closed, Then I waited 15 min. Then I launched. Then I went around a bunch of screens with no issues. Then I attacked. Then I got the server maintenance message again. The assumption, 15 min after a forced restart, when I don't get any popups when switching screens, is that the game is ready to go again. Anyway yeah, client forced me to close AND I waited. It's a cluster.
Sounds like there were additional forced restarts that I didn't know about. Not cool
https://swgoh.gg/p/274698338/
Lumiya
1479 posts Member
April 24, 2024 11:47PM
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Ragnarok_COTF wrote: »
wharfrat70 wrote: »
Ragnarok_COTF wrote: »
It sounds like many people didn't get the message. Super lame on CG's part, above the poor choice of when to push the update in the first place.
wharfrat70 wrote: »
Got message that I needed to restart. Waited 15 min. Restarted. Entered GAC. Beat one opponent squad. Got "server maintenance" message. Restarted. 1 loss, the team I used is spent. Awesome. Yes I got the message, I logged out when it said to log out, I logged back in and it appeared fine.
For your knowledge, that is not how updates work. They rarely start the moment mentioned in the message. I usually just wait until the game client forces a restart on me. If my client was already closed, then I wait even longer to make sure I've gotten the update before doing anything important.
Again, the onus shouldn't be on you, but it is, so adapt or die, I guess.
Right - that's precisely what I did - waited til it told me client needed to be restarted. Then I force closed, Then I waited 15 min. Then I launched. Then I went around a bunch of screens with no issues. Then I attacked. Then I got the server maintenance message again. The assumption, 15 min after a forced restart, when I don't get any popups when switching screens, is that the game is ready to go again. Anyway yeah, client forced me to close AND I waited. It's a cluster.
Sounds like there were additional forced restarts that I didn't know about. Not cool
My boyfriend and I encountered at least 4 on different times after the update. We logged in at different times after the update and whenever we got the Server maintenace message, things worked normally before that message so it seemed like the Server was running again. Luckily we didn't do anything important because we got cautious after it happened the first time after the update which cost me 20 energy for conquest and made my work towards a feat moot and my boyfriend got kicked out of his GAC battle right when he entered it (but he was lucky, it didn't count as an attempt). After that, as I said, we were very cautious even when it seemed the Server was working again normally. During that time we both encountered the maintenance messages again.
We are all made of star-stuff
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