Tulsa City-County Library hiring Library Associate - Generalist in Tulsa, OK | LinkedIn (2024)

Location: Rudisill Regional Library - 1520 N. Hartford Tulsa, OK. 74106

Status: Part Time - 20 hr.

Salary: $18.24 / hr.

Schedule:Monday 9 am - 1 pm;

Wednesday 8 am - 12 pm;

Thursday 8 am - 12 pm;

Saturday 8 am - 5 pm;

Occasional Sunday and flexible schedule required

The Rudisill Regional Library Generalist Library Associate welcomes customers and ensures that all have an extraordinary experience that supports their needs while educating, training, suggesting, and answering technology, mobile device, e-reader, reference and readers’ advisory questions; is flexible and adaptable throughout the workday, in the type and location (zone) of work to be accomplished. Proactively connects customers with services and assists customers in the discovery of all services TCCL offers, including with on-call professional staff in the branch and systemwide. Always looks for ways to improve workflow and anticipate customer needs and trends.

Additional responsibilities include:

• Communicates effectively, trains customers, and resolves problems at the point of need in the use and application of all of the library’s self-service features including self-check, on-line account management, pay stations, the online catalog, online resource guides, and instructional videos;
• Rotates throughout zones, helping customers including at the service point desk, providing instructional training and problem solving at the point of need;
• Trains and educates library customers on new and existing self-service technology and devices (including e-readers, smart phones and mobile devices); assists with troubleshooting customer self-service tools and technology issues;
• Ensures that customers successfully use reference and readers’ advisory services; provides one-on-one coaching and assistance as needed;
• Anticipates customer needs by providing and explaining the use of previously prepared “packets” (in a variety of modalities) of information and tools;
• Assists and trains library customers in utilizing self-service features for selecting and locating library materials, conducting research, and discovering reference information for regular or specialized collections;
• Registers and issues library cards, checks materials in and out at the point of need, and routes returned materials to proper locations;
• Searches, locates or places reserves on requested materials, notifying customers when materials are available;
• Presents programs for diverse audiences (e.g. children, young adults, adults, families, or other groups) in anticipation of or response to customer interest or needs;
• Maintains and operates AV equipment, computers, office machines, and other library hardware and software;
• Conducts community outreach, which may include services to homebound, assisted living, and nursing home residents;
• Prepares bulletin boards and displays;
• Assists with physical maintenance of the collection; sorts and shelves materials, shelf reads, and moves materials as necessary;
• Makes meeting room arrangements, performing equipment setups as needed;
• May develop and maintain collections;
• May catalog specialized materials and classify various formats of media;
• Assists with social media responsibilities such as Facebook or wiki maintenance, as assigned;
• Required to work some evenings and weekends;
• Actively supports TCCL’s Equity, Diversity and Inclusion efforts, and the Library’s Be All In culture;
• Performs other duties as assigned.

Qualifications

• Working knowledge of library procedures and operations.
• Ability to understand the needs of the library customers and connect them to the right resource or service at the right time.
• Ability to present programs to various audiences.
• Excellent interpersonal, teaching, presentation, training (one-on-one and small group), and communication skills.
• Research and problem solving skills.
• Ability to help customers with their basic computer needs, including e-mail, answering Microsoft product questions, and navigating the Internet.
• Ability to learn and demonstrate library’s automated systems and self-service tools.
• Ability to operate audio-visual equipment, smart phones, mobile devices, computer hardware and software, and quickly learn new databases and consumer devices including (and not limited to) e-readers, tablets and personal computers.
• Valid driver’s license required.

Education & Experience

• Bachelors’ degree required.
• May require additional education in specialized area or fluency in second language.
• No previous experience required; library, retail, or customer service experience preferred.

Physical Activity & Environmental Conditions Work occasionally requires stooping or bending. Occasional light lifting, such as three or four reams of paper, four or five books, or other materials (up to 20 pounds) may be required.

Work is typically conducted indoors with acceptable lighting, temperature and air conditions.

Routine in-town travel with occasional out-of-town trips. Reliable personal transportation is required.