Top 1,074 Reviews From Legit Re-Bath Buyers (2024)

April 24, 2023

Verified purchase

Re-Bath redid my bathroom. They took out the tub and put in a new walk-in shower, new countertop, new vanity, and a toilet. The sales rep was really good. He was very knowledgeable and a really nice guy. I really liked him. I went with Re-Bath because I liked the sales guy. The installers were really professional. They came in. They worked all day. The only thing was the clean-up. They didn't leave any parts, but there was dust in the window sill and on the cabinet. After we got it done, my wife had to clean the whole bathroom. They had to order another part and they're coming in to put it in tomorrow. The vanity over the toilet had a stain on it. They tried to get it off, but they couldn't. They tried to fix it. They couldn't fix it. So, they're gonna replace the whole thing. They're supposed to come tomorrow morning to put in a new one.

Hello, Mr. Bean! Thank you so much for taking the time to leave us such a kind review of your experience with Re-Bath. Remodels can get messy and we are sorry to hear that our crew missed some spots when cleaning up. We will use your review to refine our process and make sure that this part is not missed during future projects. We appreciate your business and hope that you continue to love your new bathroom for many years to come!

Verified purchase

Re-Bath's salespeople came in and I connected with them. They brought an installer in and explained things to me. I was able to talk to them on the same level only because of my many years of being in the business. My wife and I felt comfortable contracting with them. The only issues that I had with them was we made contract just before Thanksgiving and Christmas, and trying to come up with a date. At some point, I thought I was being put off. And they finally said, "Did you wanna be torn up over the holidays? " We said we would wait until after the first of the year. We came up with a date. They came in exactly they said and they did it. So, it was much an issue with my wife and I, as it was with them trying to come up with a date without getting caught up in some of the holiday issues and problems that could have come about.

Doug, we're proud to be the nation's most trusted bathroom remodeler, and that you are another happy customer. Your positive review means so much to us and we are happy to have earned it. We hope you enjoy your new bathroom as much as we enjoyed working with you!

Verified purchase

I liked that Re-Bath had a good warranty and that they said, “Hey, we're gonna get it done within two to four days,” and that they offered a 24-month interest-free financing. I decided to do it because my old home needed a remodel very badly. I had a subfloor that was rotting out on me. I got a new standup shower, a vanity, a new subfloor with vinyl planking floor installed, and then all of the faucets and all the stuff that comes along with all that were installed as well.

As far as the installation, I got a phone call about a month earlier than what it was supposed to be to let me know that they had a cancellation. This was on a Wednesday, and they said they could have it done in the next couple of days and that they could be here the next day. I had them come by the next day. Unfortunately, there was a miscommunication between somewhere in the office and the actual installer. So, a two-day project turned into about two weeks. It's something that happens. For the most part, it went smoothly.

The work quality was great. Any problems I had, they addressed them and they came and took care of it in as timely fashion as possible. I felt happy with it knowing that I have an older home. Unfortunately, there were a few things that went wrong but that was part of it. I'd recommend Re-Bath. I paid as much as I paid for the bathroom remodel because I only have one bathroom in my house. So, I had to get it done quickly. It didn't work out that way, but it was done a lot faster than what I could have gotten done.

Jonathan, thank you for your business and for trusting in us to help make your home more beautiful and functional. We are grateful to have earned your business and hope you are loving your new bathroom. We appreciate you taking the time to leave us your feedback and positive review.

Verified purchase

I was looking for someone to do a remodel for my mother. I was soliciting estimates over the course of a couple of years. I knew a little bit about Re-Bath before, and I had tried a couple other contractors that never started the job. That was when I tried with two others that I knew were big, local, and normally good, but maybe a little bit more expensive, which were Dreamstyle and Re-Bath. Dreamstyle came out and wouldn't even give me a bid. They said the job was not within their scope. It’s not really what they wanted to do, and they weren't interested in doing the job. Re-Bath came out and gave the estimate, and then we ended up going with them because they can get the job done.

I was happy with Marty. She did a really good job. It's for my mother and I'm not good at picking out colors and style. My sisters came out and helped her. She had to put up with the committee, myself, my mother who didn't wanna do the job for herself, and then my two sisters. She was very patient with us and helped get us through, and helped pick out colors and style. The team that came out to install was very good. I was very happy with them. I do have a couple of things that are ongoing and last week, I couldn't get ahold of the gentleman that kind of ran the show. I'm confident that I'll get ahold of him and we'll get it finished and taken care of.

They had to change the bathroom door because there was a vent pipe right in the way. We had to go from the standard 60-inch shower down to a 54. It's the next size down from the standard. Then we ordered the door. It came in right at the end, and he went to put it in, and it was shipped damaged. It was broken when it arrived. They had to reorder again and it hasn't come in yet. They put in a shower curtain for now.

I was very happy with the crew that came out. They were the same people every day. I stayed there for the whole process because my mother who has dementia wouldn't let them in if we weren't there. They were very patient with her and kept me informed the whole time. They were conscious of the fact that I work nights. So consequently, I'm over there, I get them going in the morning and say, “Well, if you need anything else, I'll be in this room over here, but I gotta try to get to sleep.” They had to do their job, but they were still conscious of the fact that I'm trying to get through. They didn’t bother me with a lot of petty stuff. They held questions until I was up, and they worked within my schedule.

Ron, we are thrilled to hear our team was able to provide you with a fantastic experience. It is our goal for every customer to enjoy the remodel experience, from design to done. Thank you for your business and for your positive review.

Verified purchase

Re-Bath's salesman had the patience of a saint. We were deciding what to use for the wall on the shower. Eventually, we did a mosaic tile and it made it so much lovelier. He went to Home Depot to get the mosaic tile and he had what are our shower would be. He put it up to five different things at Home Depot to tell me, and sent me pictures. We narrowed it down to two. His wife works in a furniture store that has design to it. And she thought that one of the two that we had narrowed it down was the best. We went with that one and it turned out good.

The shower install took three days. That was a tile and the doors and they take it down to the studs. They don't do it over what you have now. I didn't like that idea. I also got the sink with the countertop. I decided I only wanted one sink because that's what we had now and I like one sink because I like all that space. When I blow dry my hair, I have a towel. I put the blow dryer on that because I do one strand at a time, put the blow dryer down and up. So, I like all that space. That was only one day.

I'm going to get a medicine cabinet from Re-Bath. They measured and the first one they brought, it was the measurement, but it stuck out. So, they were supposed to do it this week, but a guy called out sick and I want that one guy who has been doing everything. He is a stickler for detail. And I wanted a Monday or Tuesday. So, it's going to be the Tuesday that's coming up to put in the medicine cabinet.

Mary, thank you for sharing your experience with us, we are so grateful for your positive review. Your positive review means so much to us and we are happy to have earned it. We hope you enjoy your new bathroom as much as we enjoyed working with you.

Hello Daniel, thank you for taking the time to let us know how we did. We are very proud of the experience we give our customers both during and after the remodel. We are also confident that we have the products and services to meet every need. We are sorry that we are not the right fit for your project at this time. We truly hope you find what you are looking for in your search for a bathroom remodeler.

Verified purchase

Kathy, thank you for sharing your experience with Re-Bath. We're delighted to hear that you are impressed with your new shower and that both our sales representative and installation team met your expectations. If you have any other suggestions or need further assistance, please don't hesitate to reach out. Thank you for choosing Re-Bath!

Verified purchase

Miranda, thank you for sharing your detailed feedback. We apologize for the aspects of your experience that did not meet your expectations. Your feedback is invaluable, and we will use it to improve our training and processes. We're glad to hear that the quality of our product meets your needs and that your husband finds it easy to use. If there’s anything more we can do to address your concerns or improve your experience, please don’t hesitate to reach out to us directly.

Verified purchase

Thank you for your wonderful feedback! We're thrilled to hear that our representative provided a clear and informative presentation. We're delighted that the final result met your expectations and that the cleanup was thorough. Your recommendation means a lot to us, and we're grateful for your support. If you need anything in the future, please don't hesitate to reach out. Have a great day!

DO NOT USE THEM!! ReBath in Lake Villa. Terrible company! Failure to give information by the consultant when asked about the time frame several times during the visit. I was looking at a certain short time frame. He kept the information even though I kept mentioning the time frame I was looking at to be completed. I was NEVER told it was done in TWO SEPARATE installs which delays my install even longer. I found that out yesterday by the receptionist Peggy. I was told it would be a custom door. He was taking measurements during the consult but never told me that the custom door was not going to be measured and ordered AFTER the original install were to be complete to assure the measurements to be correct.

I am on a time frame and was concerned about the time available. Of course the consultant never told me it would it be possible with that 2-4 week order for the custom door were to follow because I would be out of the window to have the project completed. I was given a callback from the officer manager Christina weeks after as I was told originally she was on vacation.

Finally I got a callback and was told to look in my contract after it was signed and they took half my money. Not a good way to handle an upset customer. Now I’m stuck waiting on them. The office manager Christina just kept telling me “there’s nothing she can do and it’s in the contract.” The consultant is an extension of ReBath and should’ve explained the two part installation process along with the two separate time frames during the consultation. Instead he lead me to believe that the original rushed time frame was the full amount of time to complete the entire install. What a headache and a waste of time. Now I just wait…. Impatiently!

Hello Wendy, thank you for sharing your honest feedback. We want to assure you that our standard procedure is to order all custom doors only after the shower walls are installed. This allows us to take precise and accurate measurements, ensuring the custom shower door fits perfectly. Obtaining exact measurements before the wall surrounds are in place is challenging. We apologize if this was not clearly communicated to you beforehand. If you have any questions or further concerns, please feel free to contact our customer service team at 800-426-4573.