City of Redlands hiring Police Dispatcher I/II/III in Redlands, California, United States | LinkedIn (2024)

DescriptionUnder Immediate supervision, performs a variety of duties involved in the operation of the emergency services systems and various communication devices to receive, route, relay, and dispatch calls for emergency and non-emergency law enforcement, ambulance, fire, and other services.

DISTINGUISHING CHARACTERISTICS

Dispatcher I--This is the entry level in the class series.Positions at this level usually perform most of the duties required of the positions at the II level, but are not expected to function at the same skill level and usually exercise less independent discretion and judgment in matters related to work procedures and methods.Work is usually supervised while in progress and fits an established structure or pattern.Exceptions or changes in procedures are explained in detail as they arise.Since this class is often used as a training class, employees may have only limited or no directly related work experience.

Dispatcher II--Positions at this level usually perform most of the duties required of the positions at the I level, but areexpected to function ata higher skill level andexerciseindependent discretion and judgment in matters related to work procedures and methods.Work issupervised while in progress and fits an established structure or pattern.Exceptions or changes in procedures are explained as they arise. Positions in this class series are flexibly staffed and positions at the II level are normally filled by advancement from the I level requiring one year of experience at the I level, successful performance, budget availability and management recommendation. When filled from the outside, the employee is required to have prior related experience which allows the employee to meet the qualification standards for the II level.

Dispatcher III--Positions at this level usually perform most of the duties required of the positions at the I and II level, but areexpected to function ata higher skill level andexerciseindependent discretion and judgment in matters related to work procedures and methods.Work issupervised while in progress and fits an established structure or pattern.Exceptions or changes in procedures are explained as they arise. Positions in this class series are flexibly staffed and positions at the III level are normally filled by advancement from the II level requiring six years of experience at the I and II level, successful performance, budget availability and management recommendation. When filled from the outside, the employee is required to have prior related experience which allows the employee to meet the qualification standards for the III level.

Examples of Duties

• Receives requests for police, fire, or other emergency services over the phone;
• Answer 911, alternate emergency, and business calls;
• Screens incoming calls to determine necessity, priority, and type of response required;
• Monitors other agency radio frequencies to be aware of incidents elsewhere that may affect operations;
• Dispatches units in response to calls for service;
• Monitors all activities on the radio keeping constant communications with personnel in the field;
• Relays information and instructions to field personnel;
• Enters, updates, and retrieves information from the computer and teletype networks;
• Provides general information to the public;
• Refers calls to appropriate agencies;
• Calms angered, distraught, or frightened callers;
• Maintains calm in radio transmissions during hectic, tense, and dangerous situations;
• Calls public and private agencies including allied law enforcement, hospitals, tow companies, utilities, and City stand-by personnel;
• Operates the CLETS (California Law Enforcement Telecommunication System) to run registration checks on vehicles, property, wanted information, and driver's license status;
• Contacts other agencies and check for warrants on subjects;
• Operates a variety of public safety telecommunications equipment, computer aided dispatch system, and records management system;
• Monitors, surveillance cameras, and other miscellaneous equipment;
• Calls emergency service personnel;
• Occasionally dispatches for Animal Control;
• Makes recordings of telephone calls and radio transmissions when ordered;
• Acts as matron as necessary; and
• Perform other related duties as assigned.

QualificationsDISPATCHER I

Experience

• One year of experience in emergencyservices dispatching is highly desirable.

Education

• Equivalent to a high school diploma
• Specialized training in emergency management and telecommunications operations desirable.

Licenses and Certificates

• Possession of appropriate P.O.S.T. Dispatcher/Telecommunicationscertification desirable.
• Possess and maintain an appropriate, valid driver's license.

DISPATCHER II

Experience

• One year of experience in emergencyservices dispatching.

Education

• Equivalent to a high school diploma
• Specialized training in emergency management and telecommunications operations.

Licenses and Certificates

• Possession of appropriate P.O.S.T. Dispatcher/Telecommunicationscertification.
• Possess and maintain an appropriate, valid driver's license.

DISPATCHER III

Experience

• Six years of experience in emergencyservices dispatching.

Education

• Equivalent to a high school diploma
• Specialized training in emergency management and telecommunications operations.

Licenses and Certificates

• Possession of appropriate P.O.S.T. Dispatcher/Telecommunicationscertification.
• Possess and maintain of an appropriate, valid driver's license.

Special Requirements

SUCCESSFUL CANDIDATES MUST PASS THE PEACE OFFFICER STANDARDS AND TRAINING (POST) ENTRY-LEVEL LAW ENFORCEMENT TEST BATTERY. SELECTED CANDIDATES WILL BE NOTIFIED OF TEST DATE.

Essential functions and duties require the following physicalabilities and work environment

• A Certified typing certificate that is less than one year old showing ability to type at least 30 wpm mustbe attached to the application. Internet certificates are not acceptable.
• Ability to work in a standard office environment; ability to travel to different sites and locations;
• Regularly required to talk or hear. Required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• Occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds;
• Availability for shift work.

Supplemental Information

IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS

Candidates must clearly demonstrate through their application material that they meet the minimum qualifications of the position. All properly completed applications will be reviewed, and the most appropriately qualified individuals will be invited to continue in the selection process. Examinations for the positions may consist of any combination of written, performance, and oral exams to evaluate the applicant's skills, training, and experience for the position.

Employment application must be completed and submitted online. Applicants must list current and past work experience. Do not indicate "See Resume".

Proof of education such as, but not limited to, university/college transcripts and degrees must be submitted online with your application. Applicants are responsible for attaching proof of education, certification, and/or license to each position for which they apply.

The following documents are required for this position

• P.O.S.T. Dispatcher/Telecommunicationscertificationfor Dispatcher II/III.
• For Dispatcher I, attach the P.O.S.T. ENTRY-LEVEL DISPATCHER SELECTION TEST BATTERYwith a test date within 12 months.

An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. This evaluation must be submitted by the application deadline.

Failure to provide all required documents will result in elimination from the selection process.

Please note, the City of Redlands' preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders.

The successful candidate will be required to undergo a POST Dispatcher Exam (to be scheduled later), reference / background check (to include a conviction record) and pass a post-offer pre-employment medical examination (which may include a drug/alcohol screening depending upon job classification). The City of Redlands utilizes E-Verify and new employees must provide documentation to establish both identity and work authorization.

For questions regarding this recruitment, please contact Julie Maher at jmaher@cityofredlands.org.